Research Study (It Project Management)

Research Study (It Project Management)

Copyright © 2015-2018 VIT, All Rights Reserved.

Project Management

Assessment 2 Research Study

Copyright © 2015-2018, Victorian Institute of Technology. The contents contained in this document may not be reproduced in any form or by any means, without the written permission of VIT, other

than for the purpose for which it has been supplied. VIT and its logo are trademarks of Victorian Institute of Technology.

Copyright © 2015-2018 VIT, All Rights Reserved.

Assessment Details and Submission Guidelines Unit Code PMIT Unit Title Project Management Assessment Type

Assignment 2

Assessment Title Individual case study assignment Purpose of the assessment (with ULO Mapping)

Develop skills in Project communication planning. Communication is Key to Successful Project Management. The cases illustrate different approaches to promote communication among multiple groups of project stakeholders

Weight 10% Total Marks 50 Word limit 1000 Due Date As advised by your Coordinator

Submission Guidelines

• All work must be submitted on Moodle by the due date along with a completed Assignment Cover Page.

• The assignment must be in MS Word format, 1.5 spacing, 11-pt Calibri (Body) font and 2 cm margins on all four sides of your page with appropriate section headings.

• Reference sources must be cited in the text of the report, and listed appropriately at the end in a reference list using IEEE referencing style.

Extension • If an extension of time to submit work is required, a Special Consideration Application must be submitted directly to the School’s Administration Officer, in Melbourne on Level 6 or in Sydney on Level 7. You must submit this application three working days prior to the due date of the assignment.

Academic Misconduct

• Academic Misconduct is a serious offence. Depending on the seriousness of the case, penalties can vary from a written warning or zero marks to exclusion from the course or rescinding the degree. Students should make themselves familiar with the full policy and procedure available.

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Assignment Description

Consider the following business case study on Improving Public Health Informatics. As a competent project manager working for a consulting company, the Program manager has called you in for advice on the current project communication plan. Please bear in mind that you are acting independently, and as an experienced PM write a report on the following points:

  1. Report your assessment of the current project communication plan. 2. Compare your assessment with sound project management practices. 3. Recommend a communication plan for future project involving stakeholders from different

sectors 4. Justify your recommendation

Case Study: Improving Public Health Informatics

In the event of a major disease outbreak, senior managers need to respond in a timely fashion. To be able to do so, one needs to have all the latest information and data to make an appropriate decision. The County Health Department (CHD) ’ s strategic plan specifies increasing capacities for the program evaluation and response to major communicable disease outbreaks. Senior managers have identified the need to improve informatics capacity as an important step toward meeting these goals.

Currently, each community health services program of CHD has information systems that effectively track specific information for their assigned work. However, the systems were designed reactively without considering future expansions or an updated public health data plan. Each data base is almost a standalone system. While the state data bases are linked to CHD ’ s data bases, the environmental data bases are not linked with communicable disease data bases. Representatives from the Tuberculosis (TB) program, for example, had to enter identical client information in four different places. Moreover, the state mandates the public health department report the health conditions of its citizens and control infectious diseases. In order for this to happen, one needs informatics systems that are capable of tracking infectious diseases and reporting all investigations in a timely manner.

While the benefits of an integrated data base stand out, most employees in CHD are reluctant to change, particularly with regard to adopting and using a new technology as evidenced by the implementations of the EMR systems and other specifically designed data bases. To ensure success of the implementation, the project manager must provide relevant information to the stakeholders on a regular basis. This case focuses on project communication management, especially within the communication plan.


It all began when a new epidemiologist, hired by CHD, articulated the need to have an integrated public health informatics system. With the new system, the reporting of infectious diseases as well as possible future outbreaks could be done in a timely fashion. The decision makers can then make an appropriate decision.

The communicable disease section of the county health department has taken the lead in championing this project. The team includes two IT engineers and the epidemiologist, who will be overseeing the project. The team is responsible for gathering business processes and information system requirements, working closely with stakeholders, and at the same time, training IT engineers using the best practices developed by the Public Health Informatics Institute (PHII). The project duration is expected to be from six to twelve months

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and the team will provide monthly updates as well as ad hoc updates whenever specific information is needed by the stakeholders.

The team has extensive experience in working together on previous successful projects such as the EMR implementation, EPIC implementation, and the communicable disease data bases ’ state wide expansion. It is the team’s firm belief that this project, to integrate a variety of data bases into a system that can communicate to one another, is doable.

PM: The initial idea of this project was formulated several years ago but it did not get the support it needed. Now we are bringing it back to life. And I know that you guys (IT engineers) are in favour of it and are ready to take the lead in this, with interoperability and data sharing in mind, while at the same time conforming to Public Health Informatics Institute ’ s best practices.

Dan: Correct. However, I am wondering who is going to fund this project as the health department is struggling and currently lacks the necessary resources.

PM: There is a grant from the Robert Wood Johnson Foundation (RWJF) which is affiliated with the Public Health Informatics Institute who specifically funds the struggling local health department ’ s public health information systems to meet their daily operational needs. I am going to put together the grant proposal and I need inputs from you guys.

Tim: Let me know what you need.

Dan: Do we have full support of the department leadership this time?

PM: Yes, this time we have the absolute support of the entire leadership team. However, we have to make sure that we keep them updated with project status. In fact, learning from past projects, communication is very important for system implementation. We have to make sure that we communicate well with all project stakeholders.

Tim: I agree. But, all stakeholders? That will be tough.


To engage project stakeholders, the team followed a collaborative process (Figure 10.3 ). By following the process, external and internal stakeholders understood the information system’s support role as well as how it worked. The team also developed a communication plan and used it to avoid communication breakdown and, more importantly, to ensure that appropriate correspondence existed between all stakeholders in the project. An example of the communication plan is shown in Table 10.4

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Figure 10.3 The Collaborative Methodology Process

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Table 10.4 Communication Plan

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Ref: CASE STUDIES IN PROJECT, PROGRAM, AND ORGANIZATIONAL PROJECT MANAGEMENT Dragan Z. Milosevic, Peerasit Patanakul & Sabin Srivannaboon Copyright 0 2010 by John Wiley & Sons, Inc. All rights reserved.

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Marking criteria: Example of marking criteria is shown in following table. Marks are allocated as follows: Note: The marking criteria varies for each assignment Section to be included in

the report Description of the section Marks

Introduction Executive summary and background of the case study 5

Case Study Assessment

  1. Report on the current communication Plan
  2. Communication Plan assessment Vs project management practice

Discuss if the communication plan adopted in this project is realistic enough in terms of communicating to all stakeholders of the project.

Comparison of assessment from the case study and project management practices.



Recommendation Publicly run projects are quite different from privately run projects. Recommend different communications plan that would be needed in a project involving stakeholder from different sectors, example unions, government agencies, contractors etc.. opposed to a private organization project.


Evaluate/justification justification of your proposed communication plan recommendation


Conclusion Write summary of the report 5 Reference style Follow IEEE reference style 5

Total 50

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Example Marking Rubric for Assignment #: Total Marks 50

Note: The marking rubrics varies for each assignment Grade Mark

HD 40-50

DI 35-44

CR 30-34

P 25-29

Fail <25

Excellent Very Good Good Satisfactory Unsatisfactory Introduction


All topics are pertinent and covered in depth. Ability to think critically and source material is demonstrated

Topics are relevant and soundly analysed.

Generally relevant and analysed.

Some relevance and briefly presented.

This is not relevant to the assignment topic.



Demonstrated excellent ability to think critically and sourced reference material appropriately

Demonstrat ed excellent ability to think critically but did not source reference material appropriatel y

Demonstrated ability to think critically and sourced reference material appropriately

Demonstrated ability to think critically and did not source reference material appropriately

Did not demonstrate ability to think critically and did not source reference material appropriately



Logic is clear and easy to follow with strong arguments

Consistency logical and convincing

Mostly consistent logical and convincing

Adequate cohesion and conviction

Argument is confused and disjointed



All elements are present and very well integrated.

Components present with good cohesive

Components present and mostly well integrated

Most components present

Proposal lacks structure.

Evaluate/justific ation


Excellent use of creditable sources. Accurate referencing. Obvious that outstanding effort made

Extremely good effort

Good effort made but not outstanding

Made some effort. For example, Web searches only

Very little attempt to reference. Lazy effort with inaccuracies



Logic is clear and easy to follow with strong arguments

Consistency logical and convincing

Mostly consistent logical and convincing

Adequate cohesion and conviction

Argument is confused and disjointed

Reference style


Clear styles with excellent source of references.

Clear referencing style

Generally good referencing style

Sometimes clear referencing style

Lacks consistency with many errors

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