QUESTION 6 “Managing diversity” O is a set of principles and practices whose core ideas in

QUESTION 6 “Managing diversity” O is a set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and continuous improvement. O means being aware of the characteristics common to all employees, while managing them as individuals O is developing an affirmative action plan. is the fundamental rethinking and radical redesign of business processes to achieve radical improvements in cost, quality, service, and speed.