Synthesis paper

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Prompt: You are the HR Manager for a cable company that has recently decided
to build a new call center to handle customer service issues.  Your company is
considering four (4) locations for the call center:  Memphis, TN; Montgomery,
AL; Jackson, MS; and Baton Rouge, LA.  The plans are to initially hire 100
customer service representatives with the potential to hire another 50
representatives within three (3) years of the facility’s opening.  You have been
tasked to determine which location would be best, developing the customer
service representative job description, developing the recruitment program for the
position, and determining the selection process, training program and pay structure for the position.

o Requirements: A minimum of 2,000 words,double-spaced, Times New Roman
font, using APA standards for formatting.
Include a title page which features the title of paper, your name, course
name and course number,and date of submission.
Synthesis papers should demonstrate understanding of the following 16
course topics:
External Workforce Assessment
Job Description and Job Specifications
Recruitment Program and Ads
Selection Process (including the type of interview and interview
questions)
Training Program (including orientation)
Pay Structure (including pay survey information)
Biblical references from lectures, writing, or reading assignments
A reference page
A minimum of 10 references are required, including the text,
The Holy Bible, books and articles from academic sources (Online Library), and
other periodicals. 

strengths and weaknesses as a negotiator

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your interview experiences, write a 3-4 page essay. The first page of the essay should be a reflection of your strengths and weaknesses as a negotiator. The second part of the essay should be your action plan for changing and transforming your skill

 

1. From your perspective, what makes you a skilled negotiator?

Workplace negotiation.  Both individuals with equal responsibility not working together but is causing the department from working as a team.  

2. When the other person needs an opportunity to save face, how do you handle that?

a.       Neutral question and answer.
 

b.      Allowed each person to discuss their point of views.
 

c.       Verified both person understanding of the others objective and responsibility to the team.

3. What unethical behavior have you personally witnessed during a negotiation?

I had a team of employees that was frustrated with their supervisor’s role in supporting another junior leader. 

Different Roles:
Supervisor/Immediate supervisor or   Employee/  Employee with 30 years of experience on the job.

4. How do you handle negotiations with a person who utilizes unethical behavior? It is best to remain neutral, evaluation all the information, research the information given
by the complaint and accused. It is good practice to stay focus on the issues and not the person(s).

 

5. During a negotiation how do you keep from your emotions in check?

Ask if you can the concerns, issues of the other party.  Then summarize what everyone said to make sure everyone understand what have been said.  Then lay out the results of everyone action or consequence based on the rule of the organization.

6. Explain how you interact with someone who comes to the negotiation table with strong emotions?

Restate the issues over so everyone can understand clearly each view point.

7. When you are in a negotiation that has an uneven playing field, in what ways do you try to balance the power?

I always allow parties room to back of their positions, issue and the opportunity to acknowledge their mistake(s).  Additionally make sure the other parties understand the importance of accepting an apology.  

8. Which strategy do you utilize the most while negotiating?

  I spend the time to build rapport and uncover the interest, and base cause of the issues.

What surprised you?

Unethical workplace behaviors occur everyday. It is almost like a common thing.

2. What did you learn?

There are many programs that are implemented to help.

3. How will you use this information to become a skilled negotiator?

I have a better understanding of how to deal with people and keep my emotions together.

Evaluate the Earned Value Management (EVM) Case Study found on page 499 in Project Management: The Managerial Process, Ch. 13.

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Evaluate the Earned Value Management (EVM) Case Study found on page 499 in Project Management: The Managerial Process, Ch. 13.

Calculate EVM information from the data provided using the Electroscan, Inc. Student Table spreadsheet and then draw conclusions regarding the status of the project in the case study.

Draw conclusions regarding project health from the Earned Value analysis. 

Analyze the effects of given schedule variances as well as SPI, CPI, EAC, TCIP, and any other EVM analytical products they deem valuable.

Write your findings in a 350- to 700-word memorandum.

Case Write-Up

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In your write-up, please write a minimum of two pages (double-spaced, 12 point, Times New Roman is acceptable) answering the questions listed below.  How did the marketing campaign for The Hunger Games: Catching Fire mark a departure from a traditional marketing campaign for a movie? What was innovative about the marketing approach adopted by Lionsgate? A good transmedia storytelling campaign should be persistent, pervasive, participatory, and personalized. Critically evaluate the campaign based on these elements. Discuss why Lionsgate focused on engaging existing fans rather than attracting new customers to the movie. Do you agree with the decision to not focus on other segments like older customers or male customers? Carefully review all the creative and media tactics used in the campaign. What did Lionsgate do well and what could have been done better?

You will be graded on the depth of your analysis. Use relevant points from the case to justify your responses. If you recognize multiple points (e.g., there may be several ways that the campaign departed from traditional campaigns) so be sure to include them all. Use this case write-up to show that you are able to draw out relevant information from the case, and use them to argue your point. As outlined in the syllabus a portion of your case grade will also be based on your involvement in the class discussion. 

HRM 599

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Discussion 1:

HR Knowledge 6: Compensation   

 https://youtu.be/wZoRId6ADuo 

Based on your review, please respond to the following:

As important as compensation is to employees so is how compensation is communicated by the organization. As Chief HR Officer for the company what key ideas would you implement in the company to ensure communication of the compensation plan is effective? Be specific.

NOTE: You may not use more than 2 references for your response, and you must comment to a minimum of 1 other student’s response.

Discussion 2:

HR Knowledge 7: Employee Benefits  

 https://youtu.be/5fX9eQubzEE 

Based on your review, please respond to the following:

The video shares a discussion specifically on 9 benefits related to voluntary employee benefits. Review the VEB’s and if you could only have 4 of them, which 4 would you select? Be sure to explain why you made those choices.

NOTE: You may not use more than 2 references for your response, and you must comment to a minimum of 1 other student’s response.

Discussion 3:

HR Knowledge 8: Multi-Topic HR

Select and READ one of the following case studies (located in your textbook):

CASE 14-2 YOU ARE NOT HURT? GOOD—YOU’RE FIRED! 
CASE 15-1 CEO COMPENSATION: DO THEY DESERVE ROCK STAR PAY? 

Next, analyze the case and provide an overview of key points or discussions. An overview is not a detailed description or regurgitated statements from the case, but instead key points in the case. Then, make 2 recommendations for improvements for any parts of the case (think like an HR leader). Saying that someone should have did this, or what you would have done are not considered improvements.

NOTES: One to three small sentence-responses for analyzing the cases are not considered substantive. You may only have no more than two references for your response and each must be appropriately cited in the words. You may not copy and paste any part of another student’s response as part of your response. For this course, you must comment to a minimum of 2 other students’ responses…No Exceptions! Although not mandatory, you are strongly encouraged to make your initial post by Wednesday of each week so that you have plenty of time to respond to your classmates.

Assignment 3: Strategic Value of Employee Benefits Programs 
Due Week 8 and worth 170 points 

To attract, motivate, and retain good workers, companies need to define what an employee wants from the employment relationship. One way to define employee needs is to consider “total rewards,” which are everything an employee perceives to be of value resulting from working for the company. Benefits are a core element of total rewards and the ever-growing package of offerings have evolved. You must now work with the company to define precisely where the various programs will be categorized. 

Write a six to seven (6-7) page paper in which you: 
Identify and discuss at least three (3) important variables that almost always should be considered by organizations when providing employee benefits programs. Be sure the response is specific and relevant.   Compare and contrast income protection programs and pay for time not worked programs, both of which are usual elements of benefits programs. How are the programs similar? Are they mandatory?  Research and discuss at least four to five (4-5) of what may be referred as “Other Benefits” that you could recommend to the management team as necessary elements for the benefits package. HINT: Flextime and product/service discounts are good examples.  Develop an employee benefits package for any exempt or non-exempt position level of your choosing, making sure you support the selection of your program elements. NOTE: The preferred method for presenting your benefits package information is using a table or exhibit, but either approach is not mandatory. HINT: http://www.isacs.org/uploads/file/Monographs/Business%20Operations/Benefits%20Plan.pdf 
http://www.usbankhr.com/hr/docs/benefits/benefits-at-a-glance-next.pdf  Format your assignment according to these formatting requirements:  Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.  Include a cover page containing the title of the assignment (with running head), the student’s name, the professor’s name, the course title, and the date. The cover page is not included in the required page length.  Include a reference page. Citations and references must follow APA format. The reference page is not included in the required page length. Use the Strayer University Library at https://research.strayer.edu to locate additional sources to support your work. 

The specific course outcome associated with this assignment is:   Establish the importance of compensation and benefits, and how they support business strategy. 

HCS/385 – HEALTH CARE FINANCE: Finance Environment Matrix

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Create a matrix in which you:Identify at least 3 economic trends of the health care payment system.Identify ethics and compliance issues associated with those trends. 

Cite 3 peer-reviewed, scholarly, or similar references to support your chosen trends and issues.

 

Click on the Assignment Files tab to submit your assignment. 

 

Note: This assignment is meant to be a high- level look at these issues where you primarily identify what the issues are. You will cover the issues in more depth in the Week Five Finance Trends assignment.

 

 

please if you do this assignment i really will like you to do week five assignment to because they are connected both.

Payroll 3

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                              Ken works at a dinner club.  On FEb 7th his gross pay was $800  (3 days working 1 paid vacation day and 1 paid sick day).  He also reported employuer tips of $900 for the previous month (applicable taxes to be deducted out of this pay).  Ken belongs to the company’s 401K pland has 5% of his gross pay $800 deducted each week (salary reduction).  The Dinner Club also provides matching contributions ($40) into the plan for Gorman.
      

 $3–4A.

(a)    $800 + $900 =

 

(b)    $800 + $900 =

 

Audrey and Beth are partners in the Country Gift Shop, which employs the individuals listed below.  Paychecks are distributed every Friday to all employees. Based on the info given compute the amounts listed below for a weekly payroll period.

 

3–6A.

Name and Position

Salary

OASDI
Taxable
Earnings

OASDI
Tax

HI
Taxable
Earnings

HI
Tax

Zena Vertin, Office

$    535  per week

 

 

 

 

Nicole Norge, Sales

    2,980  per month

 

 

 

 

Bob Mert, Delivery

       485  per week

 

 

 

 

Audrey Martin, Partner

       950  per week*

 

 

 

 

Beth James, Partner

       950  per week*

 

 

 

 

 

                   Totals

 

 

 

 

 

Employer’s OASDI Tax             

Employer’s HI Tax                    

 

*The $950 that each partner receives each week is considered a drawing or withdrawal, not a salary payment.

Ralph was paid salary of $64,600 during 2014 by Odesto Company.  In addition, during the year Ralph started his own business as a public accountant and reported a net bsuiness income of $60,000 on his income tax returns for 2014.  Compute the following:  3–8A.

(a)   The amount of FICA taxes that was withheld from          OASDI   __                       

        his earnings during 2014 by Odesto Company.              HI   ___    

 

(b)   Henwood’s self-employment taxes (will receive a credit on his

        federal income tax return for these paid taxes) on the income

        derived from the public accounting business for 2014.

        [$XX,XXX taxable ($113,700 – $64,600) × 0.124]             OASDI   __                    ($XX,XXX taxable × 0.029)                                                         HI   ____                      

 

The monthly and hourly wage schedule for the employees of Quirk Inc. follows.  No employees are due overtime pay.  Compute the following for the last monthly pay of the year :

a) The total wages of each part time employee for December 2014;

b) The OASDI and HI taxable wages for each employee;

c) The FICA taxes withheld from each employee’s wages for December;

d)  Totals of columns;

e)  The employer’s FICA taxes for the month.

  3–10A.

Employees

Total
Monthly
Payroll

OASDI
Taxable
Wages

HI
Taxable
Wages

OASDI
Tax

HI
Tax

Full-Time Office:

 

 

 

 

 

Adaiar, Gene……………………………………………………………….

  $   1,400.00

 

 

 

 

Crup, Jason………………………………………………………………..

       1,300.00

 

 

 

 

Essex, Joan………………………………………………………………..

       1,975.00

 

 

 

 

Garza, Irma…………………………………………………………………

       1,985.00

 

 

 

 

Leason, Mel………………………………………………………………..

       1,900.00

 

 

 

 

Pruit, Marne………………………………………………………………..

       7,000.00

 

 

 

 

Rubble, Deanne…………………………………………………………..

       2,400.00

 

 

 

 

Simpson, Dick…………………………………………………………….

       3,985.00

 

 

 

 

Truap, Ann………………………………………………………………….

       5,000.00

 

 

 

 

Wilson, Trudy………………………………………………………………

       1,500.00

 

 

 

 

Part-Time Office:

Hours
Worked

Hourly
Rate

Total
Monthly

 

 

 

 

Kyle, Judy……………………….

170

    $  8.25

 

 

 

 

 

Laird, Sharon……………………

170

        8.35

 

 

 

 

 

Maxwell, Sara……………………

140

      10.10

 

 

 

 

 

Nelson, Donna………………….

145

        8.20

 

 

 

 

 

Scott, Kim……………………….

162

        9.65

 

 

 

 

 

         Totals……………………..

 

 

 

 

 

 

 

 

Employer’s FICA taxes              OASDI                                                  HI                                    

 

   

 Volcan Co. is a monthly depositor whose tax liability for March 2014 is $2505. (Use the IRS 941 Form) attached.

 

 

 

 

 

   

 

 

   

3–16A.

 

 

 

1.    Due Date to be filed:

 

 

 

2.    (a)   Penalty for failure to make timely deposit (17 days late):

 

               $X,XXX × 10% …………………………………………………………………………                        

 

        (b)   Penalty for failure to fully pay tax: $X,XXX × 1/2%………………….                              

 

(c)   Interest on taxes due and unpaid:……………………………………

 

        (d)   Total penalty imposed……………………………………………………………..

 

 

Business Ethics: Deepwater Final Simulation Report

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Follow  and Answer all the  steps and question with citation and reference NO PLAGIARISM.

STEP 1:

I attach Materials Required Deepwater Student Handbook Reports of complete simulation rounds

STEP 2:

Instructions

Review the reports of your performance in all 8 regular rounds of the simulation. You will prepare a report  describing your experience with the Deepwater simulation, including: A summary of your financial performance A discussion of the ethical challenges you confronted How you prepared your strategy and how you changed your strategy throughout the simulation. Your view on the effectiveness of Deepwater in learning about ethics in business.

Evaluation

The following rubric indicates those areas you should be focusing on in preparing your assignment, and how the instructor will weigh these components relative to one another.

ACTIVITY/COMPETENCIES DEMONSTRATED

% of Final Grade

1.

Content (60%)

a.       Demonstrates evidence of preparing a realistic strategy for the simulation.

  /10

b.       Confronted and incorporated the ethical issues presented in the simulation.

  /10

c.       Revised strategy as necessary to incorporate the ethical issues.

  /10

d.      Successfully navigated the simulation showing positive financial results.

  /10

e.      Overall report supports the conclusions of the student’s simulation participation and results.

  /20

2.

Communication (25%)

a. Uses language clearly and effectively

  /10

b. Information organized intelligently and holistically (i.e.

not simply answers to questions)

  /10

c. Proper introduction and conclusion to paper

  /5

3

Attention to Detail (15%)

a. APA Formatting (title, headings & references)

  /10

b.  Spelling and grammar

  /5

Total

  /100

UNITED NATIONS E-INTERVIEW QUESTIONS

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Is there anyone who can confidently and with highest prescisionanser a set of United nations social development network (UNSDN) based interview questions. you will have to study their operations on their website in conjuction with the Sustainable development goals (SDGs).

My CV, the job application roles and responsibility to enable me clintchthe job. lets talk please

 

INTERVIEW FORM

 

Instructions? Fill in the appropriate answer giving only the most recent and correct details. 

Q1. Tell me about you?

 

Q2. Why do you want to leave your current job? 

 

 

Q3. Why do you want to leave your current position?

 

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Q4. Why do you want to work for us?

 

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Q5. Why should UNSDN hire you?

 

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Q6. Where do you see yourself in the next ten years from now?

 

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Q7. What makes you want to work hard?

 

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Q8. What are your long term career goals?

 

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Q9. How confident are you that you can successfully perform the duties of this position and why? 

 

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Q10. Describe a situation that would exemplify your integrity?

 

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Q11. How would you communicate the implementation of performance measurements so as not to panic a staff under your supervision? 

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Q12. What means of communications may be used to effectively establish a new policy? 

 

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Q13. What type of decisions do you make in your current job? 

 

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Q14. What are the benefits you can receive as a superior when you delegate work to your subordinates? 

 

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Q15. Describe a situation when your work was criticized and how you responded to the situation? 

 

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Q16. What measures would you implement to encourage employee involvement in a quality improvement program?

 

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Q17. Describe a politically sensitive situation that you were in and how you handled the situation? 

 

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Q18. Describe a situation when you are conducting a meeting and two participants are disrupting the meeting, what would you do? 

 

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Q19. Describe the most significant responsibility you have had in your career and what it taught you? 

 

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Q20. What experiences have you had in collecting data and writing reports based on the data?

 

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Q21. If you where to start your own company, what would that company do?

 

 

Course: The Essentials of Managing Conflict (UNIT 1 CHALLENGE)

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UNIT 1 CHALLENGE 1 Describing Conflict  (100% Correct)

1. Select the statement that best describes the interests of the parties involved in the conflict. 

o Diana wants a place for children to play; Tony wants more access to parking in the neighborhood.

o Tony and Diana both want the playground to be removed.

o Diana wants more access to parking in the neighborhood; Tony wants more space for children to play. 

o Tony and Diana both want a new parking lot in the neighborhood.

2. Diana has children that need a place to play, whereas Tony and his community need convenient parking. This is an example of a(n) __________ conflict.

o interest-based

o relationship-based

o values-based

o data-based

3. Given the opposing perspectives in the community, the conflict may continue to develop and become increasingly intense. Select the statement that describes the misunderstanding stage of conflict. 

o The parties are communicating about the conflict, but their differing views cause increased resentment.

o The parties actively try to harm one another.

o Something happens to make the parties aware that their needs are in conflict.

o The parties develop very negative views of one another and no longer have the ability to communicate effectively.

4. Select the true statement regarding the escalation of Tony and Diana’s conflict.

o The conflict has escalated to the tension stage because Tony and Diana are actively trying to harm one another.

o The conflict has escalated to the tension stage because Tony and Diana are no longer able to communicate with one another or see each other in a positive light. 

o The conflict has escalated to the tension stage because the encounter at the store caused Tony and Diana to realize that they disagree on the neighborhood issue.

o The conflict has escalated to the tension stage because Tony and Diana have a vague feeling that something is wrong between them.

5. Select the statement that best explains Rick and Ella’s situation. 

o Rick and Ella are in the pre-conflict stage because they are uncomfortable talking to one another due to the dispute between their spouses. 

o Rick and Ella are in the pre-conflict stage because they are currently unaware of the problems that their relationship may cause. 

o Rick and Ella are in the pre-conflict stage because neither one of them understands the reason for the conflict between Tony and Diana. 

o Rick and Ella are in the pre-conflict stage because they are both aware that their needs are not being met by the other party.

6. Diana’s statement, underlined in the scenario, shows that she sees the conflict as __________.

o values-based

o interest-based

o structural

o relationship-based

7. By ensuring all parties have the same information and are interpreting it in the same way, Ava is trying to avoid a __________ conflict. 

o interest-based

o values-based

o data-based

o structural

8. Tony described the escalation of the conflict as it moved to increasingly intense stages. Which of his statements describes the discomfort stage?

o “Now people are yelling at each other in the street, saying all sorts of mean things about people on the other side….”

o “At first, it was just kind of awkward— I could sense something was wrong between Diana and me.”

o “Then we had a fight and other people took sides in the last meeting.”

o “It seems like the only communication going on is yelling and fighting.”

9. Select the true statement about the post-conflict stage in Tony and Diana’s conflict.

o Tony and Diana have reached the post-conflict stage by finding a way to get both of their needs met. 

o Tony and Diana have reached the post-conflict stage by finding a way to get the single most important need met. 

o Tony and Diana have reached the post-conflict stage because it always comes after the crisis stage.

o Now that Tony and Diana have reached the post-conflict stage, their conflict cannot escalate again.

UNIT 1 CHALLENGE 2 Conflict Styles (100% Correct)

1. Select the true statment regarding Martin’s comment. 

o His comment reflects the avoiding style of conflict, which is low in assertiveness and low in cooperativeness.

o His comment reflects the compromising style of conflict, which is moderate in both assertiveness and cooperativeness.

o His comment reflects the accommodating style of conflict, which is low in both assertiveness and cooperativeness.

o His comment reflects the collaborating style of conflict, which is high in both assertiveness and cooperativeness.

2. Which of the following describes the accommodating style of conflict? 

o Parties using this style choose not to acknowledge the conflict rather than try to solve it.

o Parties using this style agree to sacrifice some of their own needs in order to come to a mutual agreement. 

o Parties using this style work collectively in order to ensure that the needs of everyone are met.

o Parties using this style try to meet the needs of others by giving up their own needs.

3. According to the assessment, Samir’s preferred conflict style is __________, and Martin’s preferred conflict style is __________.

o collaborating, competing

o compromising, collaborating

o accommodating, collaborating

o avoiding, compromising

4. How would Molly describe the compromising style relative to assertiveness and cooperativeness?

o Moderate in assertiveness, high in cooperativeness

o High in assertiveness, high in cooperativeness

o Moderate in assertiveness, moderate in cooperativeness

o Low in assertiveness, high in cooperativeness

5. Martin’s statement reflects a conflict resolution style called __________, while Samir’s statement reflects a conflict resolution style called __________.

o competing, avoiding

o avoiding, collaborating

o avoiding, compromising

o competing, accommodating

6. Select the statement that reflects Samir’s concerns. 

o Martin is failing to consider Japan’s culture when crafting the proposal.

o Martin is failing to consider Japan’s intercultural conflict style when crafting the proposal.

o Martin is failing to consider Japan’s preferred conflict style when crafting the proposal.

o Martin is failing to consider Japan’s subcultures when crafting the proposal.

7. Select the true statment regarding Martin’s comment. 

o His comment reflects the avoiding style of conflict, which is low in assertiveness and low in cooperativeness.

o His comment reflects the compromising style of conflict, which is moderate in both assertiveness and cooperativeness.

o His comment reflects the accommodating style of conflict, which is low in both assertiveness and cooperativeness.

o His comment reflects the collaborating style of conflict, which is high in both assertiveness and cooperativeness.

Unit 1 CHALLENGE 3 Resolving Conflict (100% Correct)

1. Which question would provide some helpful information for Phillip as he works to determine suitability of process?

· How many days a week is the store open? 

· How many years have the parties worked at the store?

· Which specific employee is the most difficult to work with? 

· Which stage has the conflict escalated to?

2. The form of mediation that Phillip described is called __________.

· facilitative mediation

· mediation-arbitration

· evaluative mediation

· transformative mediation

3. Select the true statement about arbitration.

· Arbitration is slower and more expensive than court.

· The decision reached during arbitration is called an “award” and is legally binding and enforceable by law.

· The arbiter must be a legal professional or expert on the topic of the disagreement in order to be able to arbitrate the conflict.

· Arbitration is unique because it always involves a decision made by a group of arbiters instead of a single person.

4. Select the statement that describes conciliation, but not shuttle diplomacy. 

· The process focuses on tangible issues only.

· The process addresses intangible issues, such as emotions and communication.

· The process is beneficial for parties who are uncomfortable meeting face-to-face.

· The conflict resolver moves separately between each of the parties.

5. Select the true statement about collaborative law as a conflict resolution process. 

· Collaborative law can address the financial issues in a divorce, but not custody issues. 

· A participation agreement is the last step in the collaborative law process. 

· Collaborative law works best when the separating couple is willing to work together toward a solution.

· Collaborative law requires a mediator, but the presence of lawyers is optional.

6. Select the true statement about restorative justice as a conflict resolution process. 

· Restorative justice prevents the victim from interacting with the offender

· Accountability is one of the main goals of restorative justice.

· Restorative justice pertains solely to juvenile offenders.

· Restorative justice primarily focuses on punishing the offender.

7. Select the statement from Phillip’s session notes that relates to conciliation. 

· “We need to solve the problem, but I don’t want to be around her. There has to be a way to find a solution that we both can agree to.”

· “We want to avoid the court system if possible. We’re on good enough terms that I think we can split our finances and come to a custody arrangement that we mutually agree upon.”

· “Our business uses this method often since it is cheaper and easier than handling things within the courts. A third party reviews the case, and makes a decision.”

· “I think this young individual will benefit more from hearing from the victim so that he can take accountability for his actions versus being punished by the courts.”

8. Which question would provide some helpful information for Phillip as he works to determine suitability of process?

· How many days a week is the store open? 

· How many years have the parties worked at the store?

· Which specific employee is the most difficult to work with? 

· Which stage has the conflict escalated to?

Course: The Essentials of Managing Conflict

Units 1 UNDERSTANDING CONFLICT