Training Needs Assessment Exercise
Instructions: Read the Grand View Grocers Corporation case.
Grand View Grocers Corporation, headquartered in Clewiston, Florida, is among the nation’s top grocery chain companies, with over $34 billion in revenue. It operates and owns approximately 1,500 grocery stores in 10 states and will be expanding operatons to Washington, D.C. in the near future.
Grand View Grocer’s Corporation’s operating strategy distinguishes it from other grocery chain companies. Each grocery store has a Training and Development Methods manager that allows decisions to be made locally, close to the client. This also makes Grand View Grocer Corporation’s service more responsive, reliable, and empathetic to its customers.
Recently, Grand View Grocers Corporation has identified a that there is an increase in the annual turnover rate for cashiers nationwide. The increase was found in newly hired cashiers, so it was determined that on-the-job training was ineffective.
Under the direction of the store manager, cashiers perform a variety of tasks, including:
· Receive payment by cash, check, credit cards, vouchers, or automatic debits.
· Issue receipts, refunds, credits, or change due to customers.
· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
· Greet customers entering establishments.
· Maintain clean and orderly checkout areas.
· Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
· Issue cashier’s checks, money orders, mailing stamps, and redeem food stamps and coupons.
· Resolve customer complaints.
· Answer customers’ questions, and provide information on procedures or policies.
· Cash checks for customers.
· Weigh items sold by weight in order to determine prices.
· Calculate total payments received during a time period, and reconcile this with total sales.
· Compute and record totals of transactions.
· Sell lotto tickets and other items to customers.
· Keep periodic balance sheets of amounts and numbers of transactions.
· Bag, box, wrap, or gift-wrap merchandise, when needed.
· Sort, count, and wrap currency and coins.
· Process returns and exchanges.
· Request information or assistance using paging systems.
· Stock shelves, and mark prices on shelves and items, when needed.
· Compile and maintain non-monetary reports and records.
Essential cashier functions include the following:
Perform for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Establish and Maintain Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Get Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Identify Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Process Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Complete the Training Needs Assessment Exercise. Also, include a mind map with your assignment of the cashier duties.
Write a report in 900 to 1150 words which training method or combination of training methods that you would recommend for training. Then justify why you decided on your choice. Include a Mind Map diagram of the duties of a cashier (three main headings and 2 sub headings each of the main headings).
Also, include a preview and conclusion to the assignment. In the preview, introduce the assignment in an opening paragraph. The conclusion should be about points you learned from the research of the assignment.
A 2-page summary discusses factors that may contribute to Sidney Park Health System resistance to change in implementing a new coding system.
/in Lion Essays /by adminSidney Park Health System is experiencing a shortage of coders. Over the past five years, there has been a 30% vacancy rate for coders throughout the main hospital and satellite clinics within the healthcare system. The backlog and vacant positions has created an issue related to unbilled revenue, overworked coders and extended work hours and schedules. It is estimated that there is an annual loss of $12 million. It has also been communicated that many of the qualified coders that were offered a position declined because they are interested in working from home. To address the problem, the health information management department is proposing that there be an implementation of a home-based coding system. This concept is feasible, given that Sidney Park Health System utilizes an electronic health record and all patient information is available electronically. You have been assigned as the project manager to oversee the feasibility and implementation of this project.
Closing the project often involves an assessment of the organization’s readiness for change. In a 2-page summary, discuss why Sidney Park Health System may resist change in implementing a new coding system. In your summary, address the types of behaviors that demonstrate readiness for change and resistance to change, in addition to the concept of the change management cycle. Incorporate specific examples from your project.
Please Meet Criteria!!
A 2-page summary discusses factors that may contribute to Sidney Park Health System resistance to change in implementing a new coding system.
The summary also addresses the types of behaviors that demonstrate readiness for change and resistance to change, and the concept of the change management cycle.
Specific examples are incorporated.
Utilize an Online Library to locate one journal article to use as a reference that supports your essay. Your paper should be at least one to two pages in length.
/in Lion Essays /by adminFor this assignment, choose a leader from history whom you admire (Dr. Martin L. King). Then, write an essay discussing which of the following leadership styles correlates with the style employed by the leader you selected. Explain why you believe he or she demonstrated that style. Only one style selection is required; it is not necessary to discuss each style listed below:
For this assignment, choose a leader from history whom you admire (Dr. Martin L. King). Then, write an essay discussing which of the following leadership styles correlates with the style employed by the leader you selected. Explain why you believe he or she demonstrated that style. Only one style selection is required; it is not necessary to discuss each style listed below:
§ laissez-faire,
§ transactional,
§ transformational,
§ servant,
§ authentic, and
§ leader-member exchange.
Utilize an Online Library to locate one journal article to use as a reference that supports your essay. Your paper should be at least one to two pages in length.
Be sure to include the rubric elements from the guidelines below:
§ a clear and engaging introduction;
§ clear and appropriate content, including strong evidence of critical thinking;
§ organization that results in clarity and logical arrangement of points being discussed;
§ clear and concise writing, free from grammatical and structural errors;
§ academically sound, preferably peer-reviewed resources for support of discussion; and
§ all sources used must be referenced; paraphrased and quoted material must have accompanying citations in APA format.
§ Your paper should be at least two pages in length.
Identify the top three issues your writing tutor focused on in your work (e.g., paragraph structure, proper use of quotations, thesis statement, etc.).
/in Lion Essays /by adminWeek 3 Journal
This week you will make use of Ashford’s Writing Center Paper Review service and Grammarly to obtain additional feedback on the written assignment you submitted last week.
To learn how to submit your paper to the Writing Center, review the Paper Review guide.
To learn how to sign up for and use Grammarly, review the Grammarly guide.
Reflect on your experience using the Ashford Writing Center paper review and Grammarly for your Week 2 draft.
To learn how to sign up for and use Grammarly, review the Grammarly guide
. How do you identify and address these issues as a HR professional or consultant?
/in Lion Essays /by adminCONNECTIONS
Core competencies:
Analytic Inquiry
Use of Information Resources
Course outcomes:
Analyze and assess the communication dynamics of an organization
Apply communication theories to organizational communication challenges
SHRM Competency:
Consultation – The ability to provide guidance to organizational stakeholders.
PROBLEM
All organizations have communication challenges. How do you identify and address these issues as a HR professional or consultant? How can your organization overcome this challenge and improve the communication flow?
In this project, you will use a diagnostic tool called a communication audit in order to assess organizational communication within an organization of your choice.
STEPS
FORMAT
Audit Report:
Present an introduction that describes your research methodology and provides details of the survey administration, response rate, and characteristics of the survey population.
Develop a professionally-written narrative in which you describe the data using appropriate tables, charts, and graphs. Include a detailed analysis followed by a summary of your findings, using the example in the “Collecting and Analyzing Data” file below. Identify the top communication challenge from your survey, and present your recommendations to strengthen this communication challenge, based on the scholarly literature. In the appendix, present the survey questions and the responses for each question.
Presentation:
Your presentation should be professional and creative. Adding audio and/or visual elements on the slides is highly recommended. Text should be the proper size for viewing during a presentation. Your presentation will need title and citation slides. You must have a minimum of 3 reliable sources in your citations. Use APA format for the in-text citations you use to support your arguments. Don’t forget to check your spelling! As a friendly reminder, all words must be yours and your own typing. You may not copy text directly from a source
You may use presentation software of your choice. Examples include (but are not limited to): MS Powerpoint, Prezio, Animoto, GoAnimate
PLEASE NOTE: Your presentation software should not incur any costs. You are responsible for understanding how to use the software. You will need to submit your work in a format that can be easily opened by your colleagues and the instructor.
** Be sure to review the rubric for grading criteria before you begin working on and submitting this assignment**
Rubric Name: Communication Audit
Clearly describes and presents the purpose of the communication audit and the intent of the survey used to identify organizational communication patterns (e.g. to increase organizational effectiveness or as a result of a performance gap).
/ 2.5
Introduction –
Presented a detailed description of the department or the organization surveyed, including the purpose, number of employees, internal and external customers.
/ 2.5
Research Methodology –
Presented a detailed description of how and when the survey was administered (i.e. time and date, length of time for all surveys to be completed, facilitated or not facilitated, directions, survey format) as well as survey respondents.
/ 2.5
Data Analysis -Survey Administration-sample size
Presented a sample size of more than 8 respondents. Data is clearly original and has been collected for the purpose of this assignment.
/ 2.5
Data Analysis -Charts, Graphs and Tables
The results (raw data) of the survey are clearly shown in a table or chart. The data analysis is clearly shown through the use of tables, charts or graphs. The data clearly shows how the main issue was identified.
/ 2.5
Identification of Communication Challenges
The critical communication issue in the organization is clearly identified and supported by the data as well as resources from the class readings.
/ 2.5
Solutions/Recommendations
Presents specific and appropriate solutions that are supported with class resources. The feasibility and priority of solutions is discussed.
/ 2.5
Summary – Use credible reasoning and evidence in communication.
Concepts and ideas are fully developed and supported with credible sources. Reader can easily follow the author’s logic and reasoning.
/ 2.5
Summary – APA Guidelines for in-text citations and References
The paper correctly cites in-text and lists at least three resources from course materials on the References page. If additional sources are used, they are included correctly. All references are cited and all citations are referenced.
/ 2.5
Summary – Writing Mechanics
Strictly adheres to standard usage rules of mechanics: Conventions of written English, including, but not limited to capitalization and punctuation and spelling. No errors found. No jargon used.
ind at least one case or article online regarding this topic, and briefly explain the facts of the case, and the determination of the NLRB as to whether the employee was properly or improperly disciplined or terminated as a result of his or her use of social media to complain about, criticize, or publicly bash his or her company or boss. Provide the citation to the article that you discover. (
/in Lion Essays /by adminCase Study: Social Media Policies: Are They Legal?
Here are several tips for successfully completing this case study.
The Internet also has a wealth of information on this topic, and you should use these sources to supplement your assignment if you desire. On the Course Resources page under Modules there is a number of websites that you can use to help you complete this assignment. If you research your own Internet sources, be cautious about your sources. Make sure that the site is from a reputable organization. There is an expectation that at least some citations and references are used for all assignments.
Week 2 Case Study: Social Media Policies, Concerted Activity, and HR Management
In the last few years, companies have begun initiating and implementing social media policies for their employees to follow. These policies range from encouraging employees to utilizing social media for marketing purposes, to restricting the use of social media for employees in order to ensure that they do not hurt the company image. As these policies become more widespread, both the Society for Human Resource Management and the NLRB (National Labor Relations Board) have become concerned about the limits on speech and activity that employers are imposing on their workers. Further, in some states, laws are being passed to protect employees and potential employees from being required to disclose social media passwords during job interviews or after hire. Finally, many ethical concerns are being raised about the use of social media as a method of doing quick, informal background checks on potential hires or current employees.
For your homework this week, research the following questions and provide your findings in answers that are long enough to sufficiently answer the questions (about 2–3 good paragraphs each). Provide citations in APA style for each of your answers. Use APA formatting in your Word document that you submit. Save your file with your last name in the filename, please. Let your professor know if you have questions!
Questions to Research and Answer
The NLRB has made findings regarding the use of employee posts on social media sites to discipline or terminate those employees. Typically, these cases occur when an employee posts negative information about his or her current employer or boss. Sometimes, these are public, and other times, the employer uses spies or fake friending to see the Facebook page of the employee.
To ensure that your paper isn’t flagged in Turnitin.com, do NOT copy and paste the questions into your paper. Instead, set up headings for each section where you answer the questions, using good APA form. Please title your assignment with your last name and week number (for example, Smith Week1.docx).
Calculate total payments received during a time period, and reconcile this with total sales.
/in Lion Essays /by adminTraining Needs Assessment Exercise
Instructions: Read the Grand View Grocers Corporation case.
Grand View Grocers Corporation, headquartered in Clewiston, Florida, is among the nation’s top grocery chain companies, with over $34 billion in revenue. It operates and owns approximately 1,500 grocery stores in 10 states and will be expanding operatons to Washington, D.C. in the near future.
Grand View Grocer’s Corporation’s operating strategy distinguishes it from other grocery chain companies. Each grocery store has a Training and Development Methods manager that allows decisions to be made locally, close to the client. This also makes Grand View Grocer Corporation’s service more responsive, reliable, and empathetic to its customers.
Recently, Grand View Grocers Corporation has identified a that there is an increase in the annual turnover rate for cashiers nationwide. The increase was found in newly hired cashiers, so it was determined that on-the-job training was ineffective.
Under the direction of the store manager, cashiers perform a variety of tasks, including:
· Receive payment by cash, check, credit cards, vouchers, or automatic debits.
· Issue receipts, refunds, credits, or change due to customers.
· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
· Greet customers entering establishments.
· Maintain clean and orderly checkout areas.
· Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
· Issue cashier’s checks, money orders, mailing stamps, and redeem food stamps and coupons.
· Resolve customer complaints.
· Answer customers’ questions, and provide information on procedures or policies.
· Cash checks for customers.
· Weigh items sold by weight in order to determine prices.
· Calculate total payments received during a time period, and reconcile this with total sales.
· Compute and record totals of transactions.
· Sell lotto tickets and other items to customers.
· Keep periodic balance sheets of amounts and numbers of transactions.
· Bag, box, wrap, or gift-wrap merchandise, when needed.
· Sort, count, and wrap currency and coins.
· Process returns and exchanges.
· Request information or assistance using paging systems.
· Stock shelves, and mark prices on shelves and items, when needed.
· Compile and maintain non-monetary reports and records.
Essential cashier functions include the following:
Perform for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Establish and Maintain Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Get Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Identify Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Process Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Complete the Training Needs Assessment Exercise. Also, include a mind map with your assignment of the cashier duties.
Write a report in 900 to 1150 words which training method or combination of training methods that you would recommend for training. Then justify why you decided on your choice. Include a Mind Map diagram of the duties of a cashier (three main headings and 2 sub headings each of the main headings).
Also, include a preview and conclusion to the assignment. In the preview, introduce the assignment in an opening paragraph. The conclusion should be about points you learned from the research of the assignment.
Explain the organization’s implementation strategy as it relates to the accident investigation. You are also required to perform an analysis of the accident scenario and include the findings in your presentation as well. Your analysis must identify the following information:
/in Lion Essays /by adminUnit VII PowerPoint Presentation
Course Project: Conducting an Incident Investigation
In your course project, you will be applying the information covered in previous units to conduct an accident investigation.
The specifics of the incident are provided in the attached document.
You have just been informed that there has been an accident in your facility. As the facility safety expert, you have contacted your local Occupational Safety and Health Administration (OSHA) office to report the incident in compliance with the OSHA’s Severe Incident Reporting Requirement. Since you have not heard back from OSHA, you anticipate your facility will be receiving a visit from an OSHA compliance officer to investigate the incident. Based on your safety expertise and your knowledge of OSHA, you know the compliance officer will be reviewing your safety and health efforts to determine whether the company’s failure to provide a safe and healthy working environment led to the accident. Your management has asked that you prepare a presentation to give them an idea of where they stand with regard to OSHA compliance.
Using the reference information that you developed as part of your safety management system (SMS) implementation plan in Units III-VI assignments, prepare a presentation that addresses how you will demonstrate the following items to the compliance officer, addressing the company’s:
commitment to the safety and health of their employees, effort to ensure employees are properly trained, effort to include employees in their SMS,
effort to identify safety hazards in the workplace, and effort to prevent and control safety hazards in the workplace. Although you can use the previously prepared work as the basis for your presentation, your responses should be
specific to the actual accident scenario, which is in the above-attached document.
Explain the organization’s implementation strategy as it relates to the accident investigation. You are also required to perform an analysis of the accident scenario and include the findings in your presentation as well. Your analysis must identify the following information:
basic cause of the accident, direct cause of the accident, indirect cause of the accident, and recommendation for corrective actions.
Your presentation should be 12 to 15 slides and include title and reference pages (the title and reference pages do not count toward the total slides requirement). As part of the presentation, you are encouraged to use the notes section for the content slides to reinforce your presentation. Ensure your presentation includes visuals such as images and graphics to supplement your message. You should reference the outside sources mentioned in the required reading, including your
textbook and any other sources. Images and graphics, along with supporting references and in-text citations, must follow APA formatting guidelines and should be free of errors.
identify, describe, and provide examples of at least three metrics and share how you will collect the data for each metric and how you will set the benchmark or goal target for each that you would use to compute and analyze the Total Rewards Program in the organization you are studying in the course
/in Lion Essays /by adminn this assignment, you will write and present a MS PowerPoint Presentation that describes and justifies the total rewards metrics that you propose. The course material provides examples of metrics and how they are used to evaluate the effectiveness of the Total Rewards Program. These metrics will used as a portion of the final paper due Week 8 (the final assessment for the class). Feedback from the instructor may require some revision to the chosen metrics prior to use in the final paper. At least three scholarly references from the course materials are to be presented in APA format, as well as respective in-text citations and relevant Web site documentation if information about the organization is taken from a Web site.
You will define the term metrics, explain how metrics are used to evaluate the success of the total rewards program, identify, describe, and provide examples of at least three metrics and share how you will collect the data for each metric and how you will set the benchmark or goal target for each that you would use to compute and analyze the Total Rewards Program in the organization you are studying in the course. Justification for the metrics linked to the organizational objectives, requisite competencies, and challenges should also be included.
At the least, the presentation will include the following segments:
1. Title Page
2. Introduction and Purpose of the Paper
3. Academic Definition of the Term Metric
4. Explanation of the Use of Metrics in Evaluating the Success of the Total Rewards Program
5. Three Metrics (Identify, Describe and Provide Examples AND share how you will collect the data for each metric AND how you will set the benchmark or goal target for each).
6. Justification of the Metrics Selected (Links to the Organization’s Success, Requisite
Capabilities, Competencies and Challenges)
7. Conclusions
8. Reference Page (at least three scholarly sources from course materials)
Discuss any issues you would likely encounter if you were to merge the PTO system to a traditional leave system. Explain which issues would be difficult to solve and why
/in Lion Essays /by adminAssignment 2: Case study—Paid Time Off (PTO) Policies
PTO policies have become good tools for HR staff to use in terms of organizational incentives. Use the Argosy University online library and your textbooks to read about PTO policies. Now, let us go back to Company A and Company B from Module 1.
While reviewing the information from the two merged companies, the HR Director has found out that each company has two different PTO policies.
Company A has a PTO system in which employees are given 30 days of paid time off each year, which accumulates at the rate of 2.5 days a month. Under this policy, vacation and sick leave are all rolled into one paid leave and any absence whether scheduled, such as vacation, or unscheduled, such as sick leave, are taken from the accumulated leave the employee has earned.
Company B has a more traditional leave system in which employees are given 12 days of vacation, 10 days of sick leave and 10 holidays. The company is closed on those holidays. Vacation is accumulated at a day per month. Sick leave has an unlimited accumulation, but unlike vacation would not be paid out upon termination of employment.
Since the employees of the merged company will be working side by side, the HR Director has asked you to review the situation and make recommendations for a solution.
Instructions:
As an HR Director prepare a report addressing the following issues:
Include two to three scholarly references in your response.
Write a five-to-seven-page memo to the company’s Chief Executive Officer (CEO). Apply APA standards to citation of sources.
Develop a communication plan in which this new performance appraisal system and related compensation and benefits program can be rolled out and presented to all employees in a manner that allows appropriate dialogue and discussion.
/in Lion Essays /by adminAssignment 2: LASA 2—Townsend Rock Industries
Townsend Rock Industries Inc. (TRI) and its subsidiaries make and market concrete construction materials and produce and sell concrete building materials.
Click here to learn more about TRI.
In this assignment, you will apply what you have learned so far in the course.
Tasks:
You are hired by the HR consulting group to analyze TRI’s compensation, benefits, and rewards policies as well as its performance appraisal system and present senior management with an improvement plan.
Write a multipart report covering the following sections in about 8–10 pages:
Help the company develop an appropriate performance appraisal system that can help it maintain and develop appropriate workforce. Develop a Microsoft PowerPoint presentation for senior management that covers the relevant motivation theories, including both monetary and nonmonetary rewards and the way they could be integrated into a new, company-wide performance appraisal system (embed your presentation in the report). Include theories of motivation and rewards that support your recommendations to the company.
Support your assumptions by citing in APA format any reputable source material used for this discussion.
Submission Details: