1. How can the three-phase writing process help the writer of a business report as well as the writer of an oral presentation?
2. If adapting your tone to the receiving audience and developing reader benefits are so important, why do we see so much writing that fails to reflect these suggestions?
3. Discuss the following statement: The English language is a land mine—it is filled with terms the are easily misinterpreted as derogatory and others that are blatantly insulting. . . . Being fair and objective is not enough; employers must also appear to be so.