Develop a house of quality for producing a computer mouse knowing the following:…
Develop a house of quality for producing a computer mouse knowing the following:
A. Customer Requirements are:
i. Easy to move (Importance to the customer 3)
ii. Does not freeze (Importance to the customer 5)
iii. Easy to click (Importance to the customer 4)
iv. Contoured to hand (Importance to the customer 4)
v. Easy to clean (Importance to the customer 2)
B. Engineering and Design Characteristics
i. Light weight
ii. Well finished surface
iii. Button resistance
iv. Ergonomically designed
v. Product dimension
vi. Sensitive laser
C. There two competitors in the market Company A and Company B rated as follows (1 being the worst and 5 the best):
i. Easy to move (A@2, B@2, Your Company @4)
ii. Does not freeze (A@4, B@3, Your Company @1)
iii. Easy to click (A@1, B@1, Your Company @2)
iv. Contoured to hand (A@2, B@4, Your Company @5)
v. Easy to clean (A@5, B@2, Your Company @3)