10-18. Due to advances in technology and wide- spread computer literacy, many organiza- tions use…

10-18. Due to advances in technology and wide- spread computer literacy, many organiza- tions use e-learning extensively to train employees. If you were managing a system implementation and had to train on a limited budget, you may find yourself choosing be- tween e-learning or conducting face-to-face training with a subset of users who would then train their departments (called train-the- trainers). Which would you choose and why?

10-19. Does system support mean just answering user questions on how to use a system to per- form a particular task or questions about the system’s functionality? If not, what else does support mean?