Which of the following is an effective way to maintain the “you” attitude when crafting negative messages?
a. Make sure the reader clearly understands that he or she is at fault; after all, recognizing a mistake is the first step toward improvement.
b. Make it clear that you don’t enjoy giving out bad news.
c. Show respect for the reader by “soft peddling” the negative news, implying it without really coming out and saying it directly.
d. Show respect for the reader by avoiding negative, accusatory language and emphasizing positives whenever possible.