Use a flow chart and an accompanying memo to explain a problem with a process with which you are familiar.

Use a flow chart and an accompanying memo to explain a problem with a process with

which you are familiar. For example, the problem could be a bottleneck where work

accumulates and is not processed timely, or a step where two events depend on each

other with the effect that they impede each other’s progress.

In your memo, suggest a solution to the problem you have identified. Create a new

flow chart that illustrates how your solution solves the problem. Request permission

from your manager to implement the solution, either as a pilot project or as a parallel

system that will demonstrate the effectiveness of your solution. Be clear in stating your

rationale and that you want to explore how to best resolve the issue.

The complete package of materials should not exceed five pages of narrative and two

pages of flow charts (one page per flow chart). The narrative is expected to be at least

900 words. There will be a proportionate deduction for short papers.