A. [Insert the process model developed in Signavio using BPMN notation as readable PDF screenshot or image. You are required to use swimlanes. Provide any relevant information that might be useful for the reader (e.g., X activity is performed by Pharmacist using a software).

B. [Present an initial analysis of the process. Specifically identify and discuss one (1)problem that can arise in this process and two (2)causes (reasons) leading to the problem. Clearly state the negative impact(s) and its significance on patients, and/ or the pharmacy and its stakeholders]

C. Process improvement solution

[Present one (1)high level solution (e.g., including technology if possible) to the problem you have identified above. Clearly state how your solution addresses the problem and what are the expected benefit(s) to patients, and/ or the pharmacy and its stakeholders]

With reference.