Question 44 (2 points) Executives of Credit Suisse practice by which they watch customers, perform t

Question 44 (2 points) Executives of Credit Suisse practice by which they watch customers, perform typical customer tasks, such as exchanging foreign currency or navigating the firm's own website, and even spend a day in a wheelchair to understand the challenges that disabled customers face. experience illusion experience immersion quality function deployment patter of collaboration Question 45 (2 points) While dealing with supplicrs, it is important to: base purchasing decisions on cost not quality increase the number of suppliers establish short-term contracts mcasure and certify supplier performance. Question 46 (2 points) As per the net promoter score, scores of 9 and 10 are usually associated with promoters passives detractors dissatisfiers Question 47 (2 points) In relation to an approach to get into customers' minds associations and emotions unconsciously linked to a word, concept. or experience. refers to the collection of implication imprint moments of truth llusion