45. Which of the following elements is not typically associated with bureaucratic control? a….

45. Which of the following elements is not
typically associated with bureaucratic control?

a. Management
control systems
b. Hierarchy
of authority
c. Technology
d. Peer
group
e. The
quality control department

46. Which of the following elements is
usually associated with bureaucratic control?

a. Technology
b. Peer
groups
c. Corporate
culture
d. Self-control
e. All
of these

47. Minimum
standards, little direction, and trust are all characteristics of ______
control.

a. feedforward
b. bureaucratic
c. concurrent
d. decentralized
e. centralized

48. Decentralized control is usually
implemented in all of the following areas except

a. self-control.
b. peer
group.
c. corporate
culture.
d. employee
selection and socialization.
e. the
quality control department.

49. It is to assume that decentralized control is .

a. accurate,
weak
b. acceptable,
weak
c. a
mistake, weak
d. useless,
strong
e. useful,
useless

50. Total
quality management

a. is based on the ideas of Frederick
Taylor.
b. gives managers total responsibility for
achieving quality goals.
c. gives all employees the responsibility
for achieving quality goals.
d. was first successfully implemented in
the United States.
e. all of these.

51. Total
quality management is most consistent with

a. bureaucratic control.
b. systematic control.
c. decentralized control.
d. feedforward control.
e. centralized control.

52. is a philosophy of
organization-wide commitment to continuous improvement, focusing on teamwork,
customer satisfaction, and lowering costs.

a. Engineering
b. Total
quality management
c. Outsourcing
d. Culture
e. Diversity

53. With TQM, employees must be trained to
think in terms of and not .

a. detection,
prevention
b. prevention,
detection
c. measurement,
prevention
d. innovation,
improvement
e. none
of these

54. A quality circle is a group of volunteer employees.

a. 2
to 4
b. 6
to 12
c. 10
to 20
d. 15
to 25
e. 30
to 50

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